Neville UK is the UK’s leading importer and manufacturer of light catering equipment for the Foodservice industry and Professional Caterers. The company has been going for nearly 40 years turning over around £6 million a year and employing 30 people. The company supplies their products through independent distributors to end users in the professional catering industry such as hotels and restaurants. The company has a very flat organisation structure that looks to IT for support and they have been Lakeview customers since 2000. They previously had a DOS-based bespoke system and a combination of the Y2K situation and a move to new premises prompted the company to invest in a next generation, more comprehensive ERP system from a company of substance.

 

Neville are competing against very large horizontal and vertical integrators that have come into the marketplace and consequently have to be very responsive and flexible to compete effectively. They needed their computer system to be able to order and import products with greater flexibility and efficiency.

Dave Kibby is the Managing Director at Neville UK and has been involved with Lakeview since 2000, “Our quality of business process is going from strength to strength. The recently purchased MRP module is helping us with ordering and importing procedures for products-from a wide variety of countries with much variation in lead times.”

 

“One of the things that has kept the relationship so strong between Neville and Lakeview is their people and particularly their support team. I have made it my business to know all of the support team really well because if I have no ERP system, then Neville UK has no business.”

 

“The last modification we ordered arrived tested and worked perfectly two days earlier than scheduled. The Lakeview system provides uniformity with one platform for every function and it has improved the way that we do things. For instance, we now get our accounts straight from the system extremely quickly and painlessly.”

 

Kibby continued,” I think fundamentally Lakeview’s software is very good. From a functionality point of view, it is really feature-rich compared to other products in that price range. I think they have an understanding that they want to deliver outstanding customer service.”